Returns & Exchanges

At Bertrand Block, we stand behind the craftsmanship of our home furnishings and offer a 30-day window for returns on all eligible items. We want to ensure every piece fits perfectly within your living space and meets our high standards of quality.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your box, covering any previous shipping marks.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned furniture, we will process your refund to the original payment method within 5 to 7 business days.